Collision repair answers · Natchez, Mississippi
Questions after a collision?Start here.
Accidents create enough uncertainty. Get straightforward answers about repairs, insurance claims, towing, deductibles, warranties, and choosing the shop you trust.
You have the right to choose the collision repair facility you trust. An insurance company may recommend a shop, but the final decision belongs to you.
Talk with our teamChoosing a repair shop
Can I choose which body shop repairs my vehicle?
Yes. It is your vehicle and your choice. You have the right to select the collision repair shop you prefer and trust.
Do I have to get multiple collision repair estimates?
No. Choose the shop you want to perform the repair and ask that shop to prepare the estimate. The insurance company paying for the repair may also choose to write its own estimate.
Will using an independent shop void my new-car warranty?
No. Choosing an independent collision repair shop does not allow a dealer to void your entire vehicle warranty. Certain repaired components may instead be covered by the collision shop’s warranty.
Insurance and payment
When is my deductible due?
Your deductible is generally paid to the repair shop when repairs are completed and the vehicle is returned to you.
Will my insurance rates increase if I file a claim?
Rate changes depend on your policy, fault, and the circumstances of the loss. Your insurance agent is the best person to answer questions about how a claim may affect your rate.
What if additional damage is found during the repair?
Hidden damage is common. The shop documents the additional damage and contacts the insurance company for authorization to complete the necessary supplemental repairs.
I was not at fault. Which insurance company should I use?
If the other driver’s insurer accepts responsibility, it may pay for the repair and rental vehicle without requiring your deductible. Because policies and claims differ, discuss the circumstances with your insurance agent before deciding.
Safety, damage and towing
My frame is bent. Can the vehicle still be repaired?
Often, yes. Frame damage is common, and modern equipment can repair many badly damaged structures. The final answer depends on the extent of damage, repair procedures, and the technician’s assessment.
I’m not sure my vehicle is safe to drive. What should I do?
If you are unsure, do not drive it. Have it towed to a collision repair facility or another safe location. Driving after the accident could create additional damage that may not be covered by the original claim.
Will I have to pay for towing?
Towing required because of a covered accident is often included as part of the insurance loss. Coverage varies, so confirm the details with the insurer handling the claim.
Still have questions?
Talk to a real person.
Our team can explain the estimate, repair process, insurance coordination, and what happens next.